Vietnam now fully allows Taiwanese passport holders to apply for E-visas online, offering great convenience for travelers. However, applications might still get rejected (edit/Denied) or experience delays due to errors in the application form, non-compliant photos, or system issues.

Don’t panic if this happens! This guide provides the most comprehensive instructions for Taiwanese travelers on how to handle “Re-submission,” “Urging,” and “Common Error Troubleshooting” for the Vietnam E-visa, helping you obtain your E-visa smoothly and embark on your wonderful journey to Vietnam!

📄 Situation 1: Received a “Request for Additional Documents/Correction” (Edit/Require supplement) – Re-uploading and Correcting

If you receive a system notification requesting additional documents/correction (Edit/Require supplement), it means your application contains errors or does not meet the requirements. Please read the notification carefully and follow these steps:

📌 Detailed Re-submission Steps

  1. Access the Official Check Status Page:

    • Go to the official Vietnam E-visa status check page: https://evisa.gov.vn/e-visa/search

  2. Enter Your Query Information:

    • Input your Registration Code, Email, Date of Birth, and the Captcha code.

  3. Check and Correct Errors:

    • On the result page, you will see your visa application status. If re-submission is required, there is usually an “Edit application” or similar button.

    • Click to enter; the system will typically highlight the fields that need correction or documents that need re-uploading (e.g., unclear photo, glare on passport data page).

  4. Re-upload/Correct Information:

    • Correct Information: Carefully verify all entered information—Name, Passport Number, Date of Birth, Entry Port, Duration of Stay—ensuring it exactly matches your passport.

    • Re-upload Photos:

      • Portrait Photo: Must be a front-facing photo taken within the last six months, with a white background, no hats or sunglasses.

      • Passport Data Page Photo: Ensure the photo is clear, without glare, and fully shows the passport number, photo, and signature fields.

  5. Re-submit the Application:

    • After making corrections and confirming all information is accurate, save and re-submit the application.

    • Allow another 3-5 working days for processing after re-submission. If you are concerned about potential delays in receiving the visa, we recommend contacting an urging service.

⏰ Situation 2: No Result After More Than 5 Working Days – Official Urging Guide

The official processing time for Vietnam E-visas is about 3-5 working days. If your application status remains “Processing” for more than 5 working days (excluding weekends and Vietnamese public holidays) and you need it urgently, you can consider “Urging” the application.

If you encounter this situation, double-check your application form for accuracy first. If all information is correct:

  • If your departure is still 5-10 days away: We recommend waiting a bit longer.
  • If your departure is in 1-2 days: We recommend using an urging service.

📧 Contact for Urging Service

  • Instant Contact: Reach out via LINE/WeChat (ID: vietnam-visa), Email (info@vietnam-visa.tw), or Website: https://www.vietnam-visa.tw/boost-e-visa/ with your request.
  • Prepare Information: Please provide your Government Website Registration Code, the email used for application, and your Date of Birth.
  • Confirm Urgency Level: Choose your preferred urgency level: 1-hour Express, 4-8 hours Urgent, or Next-day service.
  • Complete Payment: After accepting the quote, proceed with immediate payment to initiate the expedited process.
  • Receive Quickly: We will promptly upgrade your application, and the E-visa will be sent to your email within the promised timeframe.

🚫 Common Error Troubleshooting – Key Points Leading to Rejection or Delay

Most rejections stem from minor errors in the application data. Before submitting or upon receiving a re-submission request, be sure to perform a final check using the list below:

Error Type Error Checkpoint Correct Handling Method
Passport & Photos Passport photo has glare, is obscured, or blurry. Re-upload a clear, glare-free, complete photo of the passport data page.
Portrait photo does not meet requirements (non-white background, side face, outdated). Upload a recent (within 6 months), white background, front-facing, clear digital portrait photo.
Personal Information Name, Passport Number, Date of Birth do not match the passport. Carefully compare with the passport, fill in all fields in UPPERCASE English letters, pay special attention to Surname/Given name order.
Entry Information Incorrect “Entry Port” selected. Must select the actual airport/seaport/landport you will enter through. This cannot be changed after selection.
Incorrect “Purpose of visit” selected. Select “Tourism” for travel, “Business” for business visits.
Processing Status No result after more than 3 working days. Please wait patiently until 5 working days have passed before considering sending an urging request.